Did you miss the due date to change Duo Mobile push notifications? You can either visit the IT Help Desk or use the following instructions to set up Duo Multi-Factor push notifications:

  1. Navigate to https://myaccount.sc.edu/
  2. Select Update Account Settings
  3. Sign-in with university username and password
  4. Answer security question
  5. Click Multi-Factor (one of the options across the top menu bar of the page, closer to the right side)
  6. Click Duo Device Management
    1. If it is your first time using Duo at USC, it will greet you with a welcome screen and guide you through the device registration process. Click here to preview the screens and see detailed instructions. Follow the prompts and register at least one device; however, we recommend registering two devices to have one as a backup.
    2. If you have devices registered with Duo at USC, it will present you with your existing MFA options. You can click here to preview the screens and see detailed instructions. Click the bottom-most option: Manage My Devices. Once you've clicked it, it will ask you to authenticate with one of your existing options. After a successful sign-in, it will take you to the Duo Device Management portal. In this portal, you can add, edit, and remove devices associated with your Duo at USC account.

More detailed instructions with screenshots have been provided by USC Columbia’s IT Service Desk here: Knowledge - Duo Multifactor Authentication Self-Service (service-now.com)

If you require further assistance or if you do not have a smartphone capable of installing the Duo Mobile app, please call or visit us at the Help Desk at your earliest convenience. The Help Desk is located on the first (basement) floor of the Administration Building, our telephone number is 864-503-5257.