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Library Technology LibGuide: Office 365 & Student E-mail

This guide will help with some of the more common computer / technology issues

Student Office 365 & Student E-mail

  • New students should already have their UCS Upstate Username, e-mail address, and initial password in the student data sheet mailed to them after acceptance. (see Passwords tab for more information about setting your USC Upstate Password)
  • To log in, go to, and enter your ENTIRE email address, and the initial password.
  • When you log in to your student e-mail successfully for the first time, you will be prompted through a quick setup process. This involves adding a phone number or alternate email for additional security and setting your time zone. After filling in this information, you will be taken to your inbox.
  • Go to This is USC Upstate's online password reset site for students. You can use this site to reset your password should you forget it in the future. Enter your email address, answer the CAPTCHA question and click Next. When setting your password, it must be at least 8 characters; contain a number, an uppercase character, and a special character; and not contain any part of your name or username.
  • If you receive a message that your username or password is incorrect, then either you have mistyped something or the password was not successfully reset.
  • If you receive a message that your account is locked, either your account was compromised or you have entered the wrong password too many times. Contact the help desk to get it unlocked.
  • Click here for more detailed password reset instructions.

Microsoft Office 365 - Not Just E-Mail

Microsoft Web Apps are included with your Office 365 account. Web Apps allow you to work in the cloud by opening Word, Excel, Powerpoint and OneNote documents in your web browser. By storing these documents on your OneDrive, you have access to these from virtually any device with an internet connection, meaning you are no longer required to use specific on campus labs to access specific software or save things to flash drives / your laptop for later access. Students, faculty and staff also have the opportunity to download the full package of Office to their computer to use offline.

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